Online Appointment Portal URL: https://coastalheartvet.ezyvet.com/external/portal/main/login
Once an appointment request is submitted, it will be reviewed by ECVC within 24 hours and a confirmation of appointment will be sent by email to the address provided at the time of registration. If an approval confirmation email is not received within 24 hours, please contact us. If there are any issues or questions regarding online appointment scheduling, do not hesitate to contact us by phone or email info@eastcoastheartvet.ca
Visit the online portal address above and login with your provided credentials. These credentials will be provided by email following hospital registration.
If you have forgotten your password, please click the “Forgot your Password?” link and a password reset will be sent to the email on file.
After successfully logging in, you will be presented with your portal dashboard which is shown to the left.
Should you need to update your contact information for the appointment portal, please click “My Details” at the left to update email address, password, etc. Be sure to click “Save Changes” at the bottom the screen if any updates are made to your profile.
Please ensure that the email address provided is monitored regularly as this is the email address where appointment approval confirmations will be sent.
Click the “Add new patient” link to create your patient for scheduling on the main Dashboard Screen.
Enter the patient details. The required fields include: Patient Name with owner last name, Species, Breed, Weight, Date of Birth (approximate). You may also complete the patient colour, sex and if spayed/neutered as well (optional but appreciated).
Please enter the owners last name with the animal’s name.
Once the information is complete, be sure to click the “Save Changes” button. You will be returned to the main Dashboard screen after hitting the “Save Changes” button.
Once you have entered your patient, you will see their details saved under the “Animals” tab on the main Dashboard screen. You can edit the patient details if needed by clicking on the pencil icon next to patient details under “options”.
After entering the patient details, click the “Book new appointment” link to continue scheduling the appointment.
Select the appointment type you are scheduling:
Drop-off Consultation – this is for patients who are dropped off and stay in hospital pending the consultation. Findings are discussed directly with the requesting veterinarian only. It is the responsiblity of the requesting veterinarian to discuss the results with the pet owner following the consultation.
Owner Present Consultation – this is for consultations where the findings are discussed directly with the pet owner during the appointment. We do ask that the requesting veterinarian is present for some portion of the consultation.
Select the region where you are located for booking. This was provided during clinic registration. If you are unsure of your region for booking, please call us at 902-943-1130 or email at jorr@eastcoastheartvet.ca prior to using the online portal for scheduling.
Region A: Halifax, Clayton Park, Spryfield, Elmsdale
Region B: Dartmouth, Lawrencetown, Eastern Shore, Fall River, Waverley
Region C: Bedford,Sackville, Hammonds Plains, Tantallon
Enter the Pet owner first and last name as well as their phone number in the text box. You may also enter the last name of the requesting DVM for the consultation here as well (for multi-doctor practices). Once entered, click “Next”.
The online portal shows available appointments for the next 4 weeks. Available appointments will be shown. Click the desired time to continue scheduling the appointment. One appointment block is used for each patient evaluated.
If multiple patients are going to be evaluated during a single hospital visit, please create an appointment for each patient (repeat these instructions) and schedule consecutive appointment blocks for each patient. For example, if 3 patients are to be evaluated, schedule three consecutive appointment blocks.
After selecting the appointment time, a submit appointment request window will appear. Be sure to select the patient you just created from the drop-down box first. Confirm the appointment details (date & time) and the enter reason for appointment (presenting problem such as new heart murmur, fainting, exercise intolerance, etc.).
Once completed, hit the “Submit” button at the bottom right to finish the appointment request.
Selecting Patient from the drop-down menu.
Enter the reason for the appointment then hit “Submit”.
Once the appointment request is submitted, it will appear as an upcoming appointment on your Dashboard screen. You will receive a copy of your appointment request by email. The appointment will list as “unconfirmed” initially. Should you need to delete the appointment request prior to approval, click the trash icon at the far right.
Once an appointment is approved, you will receive a confirmation email to confirm that the consultation has been scheduled.
You may log into the portal to cancel an appointment up to 24 hours prior to the appointment. Within 24 hours of an appointment, we ask that you call to make changes.